For Rush Turnaround service, we will prioritize your order and try to dispatch your order within 2 weeks from the date we receive your breastmilk for a regular item and 4 weeks for a specially ordered item.
By placing an order with Jewelry Memories, the customer understands that they have 3 consecutive days to cancel their order with a full refund. If they cancel within 4-7days, there will be a 20% cancellation fee of the total order cost, not to exceed $50 withheld. After that, there are no refunds for any orders regardless of whether the customer sends in breastmilk or inclusion for their order.
For special-order item, once designs are approved and payment collected, cancellations and changes cannot be accepted.
Due to the nature of the item and highly personal elements, we do not accept returns, exchanges or offer replacements on our orders.
Customer satisfaction is important to us, if there is an issue with your order, please let us know and we will try our best to fix it.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.